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Frequently Asked Questions
OUR JEWELLERY
All our jewellery is made from the highest quality stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapour Deposition). This is a material that offers both durability and elegance, while being more environmentally friendly than traditional gold. This innovative technique not only ensures that our pieces endure but also aligns with our commitment to protecting the planet.
Gold PVD (Physical Vapour Deposition) coating makes jewellery 100% waterproof by creating a highly durable and corrosion-resistant layer. The process involves applying a thin, dense coating in a vacuum, which bonds tightly to the base material, making it resistant to water, sweat, and everyday wear.
Unlike gold plating, which can easily wear off, PVD coatings are significantly thicker, more scratch-resistant, and less likely to tarnish or degrade when exposed to water, ensuring long-lasting protection for the jewelry.
All of our products are packaged in premium jewellery boxes ready to compliment your wardrobe or gift to someone special.
To find out your ring size, visit our Ring Size Guide.
If there is an item that you would like to purchase but is currently out of stock, please click the ‘notify me’ button and enter your email address. You will be notified by email when the product comes back in stock.
At KORTE, we believe that true luxury should also be responsible. That’s why we’ve made a commitment to use eco-friendly materials and sustainable practices in everything we do. Our jewellery is crafted from PVD-coated gold, a material that offers both durability and elegance, while being more environmentally friendly than traditional gold. This innovative technique not only ensures that our pieces endure but also aligns with our commitment to protecting the planet.
Our dedication to sustainability extends to our packaging as well. We use recyclable and eco-friendly materials to ensure that our packaging is as kind to the environment as the jewellery it holds. Every detail is thoughtfully designed, reflecting our belief that elegance and environmental responsibility should go hand in hand.
Cleaning Tips:
Clean your jewellery with water and mild soap, using a soft cloth to avoid scratching. Regular cleaning helps maintain its shine by minimising residue.
Storage Tips:
Use the provided Korte box to keep your jewellery safe. Store pieces separately to prevent them from rubbing against each other and causing scratches. An ideal storage option is a pouch or jewellery box with a soft interior. Ensure your jewellery is dry before storing it.
ORDER & SHIPPING
$0! All orders are FREE standard shipping within Australia.
If you would like express post - this is $10 flat fee.
You will receive an order confirmation by email once you've placed your order. Orders are usually processed and shipped within 24-48 hours, though unexpected delays may occur.
We'll provide a tracking number via email so you can track your order on our website. You'll also receive email notifications when your order is shipped and upon delivery.
We only ship within Australia at the moment.
Important to note:
- All orders are typically shipped from our warehouse within 24-48 hours of the order being placed.
- Delivery times depend on the courier and cannot be guaranteed due to unforeseeable delays caused by busy periods, traffic, and weather conditions.
- We are not responsible for any address errors, lost packages, or order delays after your package leaves our studio.
Standard Shipping: 2-8 business days
Express Shipping: 1-4 business days
We strive to provide quality jewellery and hope you never receive a faulty or damaged item. Unfortunately, these issues can sometimes arise, and we do our best to resolve the issue as soon as possible.
If you have received a faulty or incorrect item, please contact support@kortejewellery.com.au as soon as you receive your order. Our team will guide you through the process of resolving the issue. Please contact the team via email with images of the damage or fault so that it can be assessed further.
Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at support@kortejewellery.com.au
RETURNS & EXCHANGES
This excludes earrings, as we can not accept returns for earrings due to hygiene reasons. So please choose carefully.
Returned items must be in original condition, unworn, with no damage, scratches, or signs of wear. It must be returned in all its original packaging including the Korte pouches and jewellery boxes.
Korte WILL NOTÂ accept returns if products:
- Are not returned in their original condition, unworn, with no damage, scratches, or signs of wear
- Are not returned in all its original packaging including the Korte pouches and jewellery boxes.
- Are showing signs of wear/damage
- Are returned outside of the return timeframe of 14 days from receiving your order
Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our studio, we will inspect them and process the refund to you within 48 hours.
Please carefully read our Returns & Exchanges Policy. If you are eligible, email our team at support@kortejewellery.com.au with your order number and the items you wish to return.